At Beauty Xpress, we are committed to providing you with the highest quality beauty services and treatments. However, due to the nature of our services, we operate with a No Refunds Policy.

By booking an appointment with us, you acknowledge and agree to the following terms:

1. No Refunds for Services Rendered: Once a beauty treatment has been completed, we do not offer refunds. This applies to all treatments, including brows, lashes, nail treatments and other services provided by our skilled technicians and beauticians.
2. Revisions and Corrections: In the unlikely event that you are unsatisfied with the results of your treatment, we are happy to discuss and address your concerns. We will work with you to resolve any issues, but we will not offer a refund. Depending on the situation, we may offer a complimentary adjustment or touch-up, if necessary and appropriate.
3. Satisfaction Guarantee: We strive for excellence in every treatment. If you are not satisfied with your beauty treatment, we ask that you inform us within 48 hours of your appointment so that we can work with you to find a suitable solution.
4. Complaints Policy: At Beauty Xpress, we value your feedback and take complaints seriously. If you feel that our services did not meet your expectations, please follow the steps below:
   • Raise the Issue Promptly: Notify us of your concerns within 48 hours of your appointment by contacting us via email at [email protected] or visiting our salon in person.
   • Provide Details: Include as much detail as possible about the issue, including the date and time of your appointment, the service received, and the specific concern. If applicable, photographs of the treatment results can help us address your complaint more effectively.
   • Resolution Process: Our team will carefully review your complaint and respond within 5 business days. We aim to resolve complaints professionally and fairly, which may include offering complimentary adjustments or touch-ups, if appropriate.
   • Escalation: If you feel that your concern has not been addressed adequately, you may request to escalate the matter for further review by our management team.

Contact Us: If you need assistance or have any questions regarding our refund or complaints policies, please contact us at [email protected].

By agreeing to these terms, you acknowledge that you understand and accept our No Refunds Policy, Revisions and Corrections Policy, and Complaints Policy. We appreciate your understanding and look forward to providing you with excellent service!